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Questions to ask when choosing an Automatic Door Repair Company

Are you in need of professional automatic door repair services in Vancouver? If so, it's crucial to select a reliable and trustworthy company to ensure your needs are met and that the job is being done correctly. With numerous options available, it can be challenging to determine which company will provide the quality service they promise without falling into potential scams or subpar workmanship.

To help you make an informed decision, here are several essential questions to ask when looking for a potential automatic door repair company.

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How long have you been in the automatic door repair business?

Knowing the company's experience in the industry is vital to gauge their expertise. Established companies with a proven track record are more likely to have the necessary skills and knowledge to handle various automatic door repair issues.

Are you licensed and insured?

It is crucial to ensure that the automatic door repair company holds the necessary licenses and insurance. A valid license demonstrates their compliance with industry standards and regulations, while insurance protects you from any liability in case of accidents or damages during the repair process.

Make sure that the company you choose employs AAADM certified technicians which is the industry license for automatic doors workmanship.

Can you provide references or testimonials from previous clients?

Requesting references or testimonials is an excellent way to assess the company's reputation and customer satisfaction. Contacting previous clients allows you to gain insight into their experiences, the quality of work provided, and the level of professionalism exhibited by the repair company. In addition, you can search online directories such as google, yelp, etc. to find reviews and ratings from previous customers. By researching potential door repair companies and asking the right questions, you can ensure that your automatic door will be in good hands with the right team of technicians.

What types of automatic doors do you specialize in repairing?

Automatic doors come in various types, such as sliding doors, revolving doors, swing doors and others. Ensure that the repair company specializes in the specific type of door you need to repair. This way you’ll ensure they have the necessary expertise and resources to handle the repair effectively.

What is your response time for emergency repairs?

Automatic door malfunctions can disrupt the flow of operations in your establishment, hurt your business and compromise security. Inquire about the company's response time for emergency repairs to ensure they can address urgent issues promptly and efficiently.

Do you offer any warranties or guarantees on your repair services?

A reputable automatic door repair company stands behind its workmanship by providing warranties or guarantees on their repair services. Inquire about the details of their warranty, such as its duration and coverage, to ensure you are protected in case any issues arise after the repair. In most cases the warranty won’t be for the actual machine but instead it will cover any potential defects in the repair work and parts used in the door repair. Make sure you understand what is covered and what is not.

What is the estimated cost of the repair?

Obtaining a clear and detailed estimate of the repair costs is essential to avoid any surprises or hidden fees. A reliable company should provide you with a transparent breakdown of the expenses involved in the repair process after the initial site visit / service.

Do you offer preventive maintenance services for automatic doors?

Regular maintenance is crucial to ensure the longevity and optimal performance of your automatic doors and any commercial door. Inquire whether the repair company offers preventive maintenance services to keep your doors in excellent condition and prevent potential breakdowns in the future.

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Are your technicians certified and trained in automatic door repairs?

Automatic door systems are complex, and proper repairs require skilled technicians with the right training and certifications. Ensure that the company's technicians are adequately trained and possess AAADM certifications to guarantee competent and reliable repairs.

What is your customer service approach?

Excellent customer service is essential for a positive experience throughout the repair process. Inquire about the company's approach to customer service, their availability for inquiries or concerns, and their commitment to ensuring customer satisfaction.

By asking these crucial questions to potential automatic door repair companies, you can gather the necessary information to make an informed decision. Remember to compare their responses, assess their expertise and reputation, and choose a company that best aligns with your needs, ensuring your automatic door is repaired by professionals you can trust.

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